General Troubleshooting
How To - Calibrating Probe Head
In the event of a probe crash, the probe head may become misaligned, causing unintended probing errors. One way to quickly isolate and determine if this is the issue involves: Selecting the A0B0 reference tip Clear the tip calibration by: Updating ...
Troubleshooting CAD surface picking issues
Depending on the design of the imported CAD, picking certain surfaces could yield unintended results as described below: Inability to select a specific edge accurately Points vector normal are not consistent across an edge Points generated from a ...
Troubleshooting - JogDisplayCsy error when connecting with Direct 2.0
Please follow the instructions below to resolve the above titled issue: Close CMM-Manager For customers running CMM-Manager versions older than 2021, proceed to step a through c Download the hotfix here - ...
Troubleshooting - DRO font not loaded correctly
In some instances, it is possible that the correct font is not loaded during installation if: The font is being used by a different application The file was not overwritten at the time of installation The file is corrupted for whatever reason In ...
Troubleshooting Newmark Rotary Indexer
If your rotary indexer has no encoder, it is possible that the table will rotate a couple of degree and stop irrespective of the requested command. When this happens, follow the instructions listed below to troubleshoot this issue: Uncheck the ...
How to Collect CMM-Manager Installation Logs
When the CMM-Manager installation fails, the installer will show a message "please see the log file in the system temporary folder": The following steps describe how to navigate to and collect these installation log files: Press WindowsKey + R to ...
Installation error on Windows 7 systems
Note: The following steps only apply to CMM-Manager versions 3.10 and above There is a known installation error that can occur on Windows 7 systems with the installation of the VC Runtime Redistributable. The install will make it about ¾ of the way ...
Excel Image Display Issues
Most issues with incorrect image offsets are fixed in CMM-Manager 2021. However, there can still be issues for some users, and there are some troubleshooting methods described below to help resolve most issues. Issues with the System Clipboard The ...
Mitutoyo SP25 – best practice and settings for scanning
Recommended Deflection Values: For calibration: 0.2 - deflection 1 0.5 - deflection 2 Note that longer probes, especially with SM25-3 or SM25-4 modules, may error out occasionally at these values. If this occurs, increase the deflection 1 value to ...
Possible CMM-Manager Installer Failures and Resolution
On occasion, customers may encounter issues with the installation package not completing as intended. Depending on the circumstances, it is possible that the CMM-Manager application can still be launched and used without realizing any immediate ...
Losing CAD model in graphical report - Run Results File
Possible issue: Any time you save a run file from a program that uses CAD models for graphical reports, those same graphics remain in those run files. However, if a change is made to the run file and saved, the CAD model disappears from the graphical ...
Possible PDF View/Save issues and resolutions
On more than one occasion, there have been reports of QX PDF Writer (aka NM PDF Writer for versions earlier than CMM-Manager 2020) not working as intended. Below is a list of possible issues and troubleshooting steps to resolve: Issue Troubleshooting ...
How To - Communication Log
Versions 2020 and higher: Open Log Manager dialog from CMM-Manager System Pearl | Diagnostics | Log Manager Check Enable Logging option and click OK If CMM-Manager is currently online, you will be prompted to re-connect for logging to take effect If ...