How to Collect CMM-Manager Installation Logs
When the CMM-Manager installation fails, the installer will show a message "please see the log file in the system temporary folder":
The following steps describe how to navigate to and collect these installation log files:
- Press WindowsKey + R to bring up the system Run dialog:
![](https://desk.zoho.com/DocsDisplay?zgId=709936252&mode=inline&blockId=98cksf81f9bbdd7e445f69a5801942b11dd13)
- Enter %temp% and click OK
![](https://desk.zoho.com/DocsDisplay?zgId=709936252&mode=inline&blockId=98cks06c6566c3bc6419c9f02b87174e6eea7)
- In the opened Explorer window, it is useful to sort by Date modified to see the most recent entries in the Temp folder:
![](https://desk.zoho.com/DocsDisplay?zgId=709936252&mode=inline&blockId=98cks4517e251c8b44e118680bac86650660f)
- Find the file names matching CMM-Manager_*.log. The file names will include a timestamp, e.g. CMM-Manager_3.10_20210407161452.log. Ensure to select all the files related to the same installation session.
- Select the relevant files and create a ZIP file from Right-Click > Send to > Compressed (zipped) folder:
![](https://desk.zoho.com/DocsDisplay?zgId=709936252&mode=inline&blockId=98cks1f2958992a344f5eacacdfe3c6093742)
- The installation log files have now been collected and can be sent for further analysis and troubleshooting.
Related Articles
Possible CMM-Manager Installer Failures and Resolution
On occasion, customers may encounter issues with the installation package not completing as intended. Depending on the circumstances, it is possible that the CMM-Manager application can still be launched and used without realizing any immediate ...
CMM-Manager Licensing Troubleshooting
First Steps Reboot the computer Try running CMM-Manager by right-click Run as Administrator on the CMM-Manager shortcut Confirm that Sentinel LDK License Service is running From Task Manager> Services Tab look for hasplms.exe | Sentinel LDK License ...
Installation error on Windows 7 systems
Note: The following steps only apply to CMM-Manager versions 3.10 and above There is a known installation error that can occur on Windows 7 systems with the installation of the VC Runtime Redistributable. The install will make it about ¾ of the way ...
Mitutoyo - UD1 PCI (Manual)
Model: UD1 PCI Card Install the driver for the UD1 PCI Card - Note: 32 and 64 bit OS supported with CMM-Manager 3.8+ Important note for UD1W.dll file - from install guide: 1. For CMM-Manager to communicate with the UD1 card, the following files are ...
CMM-Manager User Guide
CMM-Manager Help Files in PDF format. Portable and printable version of CMM-Manager Help Files. Open, view, search, and follow internal links in your favorite PDF viewer. Download Here Enjoy!