CMM-Manager Licensing Troubleshooting
First Steps
- Reboot the computer
- Try running CMM-Manager by right-click Run as Administrator on the CMM-Manager shortcut
- Confirm that Sentinel LDK License Service is running
- From Task Manager> Services Tab look for hasplms.exe | Sentinel LDK License Manager
- Turn on from services.msc
- Press [⊞ Win] and type 'services', then press Enter
- Locate Sentinel LDK License Manager in the list, right click and select Start. If the Start option is greyed out, click Properties and change Startup type to Automatic first.
Anti-Virus
There have been instances where 3rd party Anti-Virus programs block the licensing component of CMM-Manager. Of special concern is Sentinel One.
Please try the following:
- Disable the Anti-Virus software temporarily and see if CMM-Manager / Licensing will run
- Add the following files/folders to the Anti-Virus exceptions or "white-list".
C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\hasplms.exe
C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\
Potential:
C:\Program Files (x86)\Common Files\SafeNet Sentinel\
C:\ProgramData\SafeNet Sentinel\
- Uninstall CMM-Manager and QxSoft Licensing or Nikon Metrology Licensing and re-run the CMM-Manager installer as "White listed"
Licensing incompatible with Windows 10 upgrades
Certain Windows 10 updates block older versions of licensing which were installed with versions of CMM-Manager before 3.8. Even though a newer version of CMM-Manager may be installed and running, it depends on the original installed version.
If your CMM-Manager version is between 3.4 and 3.7 SP2, or you are running a version of CMM-Manager between 3.8 and 3.10 that was upgraded from one of the earlier versions, please try the following:
- Temporarily Disable Anti-Virus
- Ensure you are logged in to windows with local admin privileges
- Download the following file: NM License Installer 2.0
- Unzip the contents to a known location
- Browse to that location and run LicensingInstaller.msi
- Reboot your computer
(The following applies only for a new installation of CMM-Manager, or a CMM-Manager upgrade)
CMM-Manager not installed as Administrator / Anti-virus blocking installation
CMM-Manager must be installed while logged in with local admin privileges in order to properly set folder permissions. 3rd party anti-virus should also be disabled during the installation
NOTE: If you are running Sentinel One anti-virus, please "white list" the CMM-Manager installer package before running.
- Please uninstall CMM-Manager and QxSoft licensing, temporarily disable any 3rd party anti-virus, and re-run the CMM-Manager installer while logged in as a local administrator.
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